Support

Ask a person. From inside the console.

Raise a query from the Support item in the console sidebar. Our team answers in the same thread, the sidebar shows a count when we reply and we email you the answer.

Raise a query Email team@selfhost.dev
  • Support 24/7
  • Replies by email too
  • Reopen within 48 hours

Where to get help

Three ways in.
One team on the other end.

Support in the console

Raise a query from the Support item in the sidebar. The thread keeps the whole conversation, with your queries listed as All, Open and Closed.

Open Support

Ask AI, in the console

Describe the problem in your own words. Ask AI shows you the screen that handles it, tells you where your queries stand and can draft a new one for you to send. It guides and never acts on its own.

How Ask AI works

Email

Cannot sign in? Prefer to write from your inbox? Email us from the address you signed up with and we take it from there.

team@selfhost.dev
Is something down? Check the public status page first. It shows what is up and the uptime we measure. Live system status Moving to Selfhost.dev? Real people plan and run your migration with you, at no extra cost. Start with a free cost audit. Free cost audit

How a query works

One thread per problem.
Closed only when you say so.

  1. 01

    Raise a query

    In the console, open Support in the sidebar and choose Raise a query. A subject and a description of what happened is all it needs. You get a query ID straight away.

  2. 02

    We answer in the thread

    Our reply lands in the same conversation. The Support item shows how many conversations have a new reply and we email you the answer with a link back to it.

  3. 03

    Confirm it is fixed

    When we think it is solved we ask you to confirm. Confirm resolution closes the query; a reply keeps it going.

  4. 04

    Reopen if it comes back

    A closed query can be reopened within 48 hours of closing. After that, raise a new one and mention the old one.

Before you write

Four lines that save
a round of questions.

Name what it is about

The project, app or database, as the console names it.

Say what you expected

What you were trying to do and what happened instead.

Paste what you saw

The error text, the failed deploy's reason or the log lines around it. Never a password or a secret key.

Say what you tried

What you already tried and roughly when it started.

Frequently asked questions

How do I contact Selfhost.dev support?
Sign in to the console, open Support in the sidebar and choose Raise a query. Give it a subject and describe what happened; the whole conversation stays in that thread. If you cannot sign in, email team@selfhost.dev.
Is support available around the clock?
Yes. Support is 24/7: raise a query from the console or email team@selfhost.dev at any hour.
How will I know you have replied?
The Support item in the console sidebar shows how many of your conversations have a new reply. We also email you the reply with a link back to the thread. The count clears when you open it.
Can I reopen a query after it is closed?
Yes, within 48 hours of closing it: open the thread and choose Reopen. After that, raise a new query and mention the old one so the history travels with it.
How many queries can I have open at once?
Two. A query counts as open while it is active or waiting for you to confirm a fix, so close a resolved one to raise another.
Can Ask AI raise a query for me?
It can draft one. Describe the problem to Ask AI in the console and it offers the query form filled in; you read it, change what you like and send it yourself. Ask AI can also tell you where your open queries stand.
Where can I check whether something is down?
On our public status page, which shows what is up and the uptime we measure.
I cannot sign in. How do I get help?
Email team@selfhost.dev from the address you signed up with and tell us what you see when you try to sign in.

Stuck on something?
Ask a person.

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