Privacy Policy

SelfHost (“SelfHost”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you access or use the SelfHost website, dashboard, APIs, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, subscribe, register, or make a purchase from https://selfhost.dev (the "Site"). This policy applies to:

  • Visitors to our website
  • Individuals who create accounts
  • Customers and their authorised users
  • Individuals who communicate with us

This Policy does not apply to data processed by our customers within their own hosted environments. In those cases, the customer acts as the data controller.

2. Information We Collect

2.1 Account Information

  • Name
  • Email address
  • Company name
  • Billing address
  • Phone number (if provided)
  • Account credentials

2.2 Billing & Payment Information

Payment information is processed securely via third-party payment providers. SelfHost does not store full credit card details.

2.3 Usage Data

  • IP address
  • Browser type and device information
  • Operating system
  • Log files
  • Session activity
  • Dashboard interaction data
  • API usage metrics

2.4 Support Communications

When you contact support, we may collect:

  • Message content
  • Attachments
  • Diagnostic logs you choose to share

2.5 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain sessions
  • Analyse usage
  • Improve platform performance
  • Ensure security

You may disable cookies in your browser settings; however, certain features may not function properly.

3. How We Use Information

We use collected information to:

  • Provide and maintain the Services
  • Authenticate users
  • Process payments
  • Improve product performance
  • Monitor infrastructure reliability
  • Detect and prevent fraud or abuse
  • Provide customer support
  • Comply with legal obligations
  • Communicate service updates

We do not sell personal data.

4. Customer Data Processing

SelfHost primarily acts as a Data Processor when processing personal data contained within Customer Data. In such cases:

  • The Customer is the Data Controller
  • Processing occurs solely under the Customer’s instructions
  • Data is used only to provide the Services

A Data Processing Addendum (DPA) may apply where legally required.

5. Data Sharing & Disclosure

We may share information with:

5.1 Service Providers

Third-party vendors who support our operations, including:

  • Cloud infrastructure providers such as Amazon Web Services
  • Payment processors
  • Analytics providers
  • Customer support tools

These providers are contractually obligated to protect personal data.

5.2 Legal Compliance

We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful requests from public authorities
  • Protect rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred subject to confidentiality obligations.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes

Upon account termination:

  • Account data may be retained for up to 30 days for recovery
  • Thereafter, it may be deleted or anonymized unless retention is legally required

7. Data Security

SelfHost implements appropriate technical and organisational safeguards, including:

  • Encryption in transit (TLS)
  • Role-based access controls
  • Secure authentication mechanisms
  • Infrastructure monitoring
  • Regular security updates

However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise your rights, contact: [email protected]. We may require identity verification before processing requests.

9. Children’s Privacy

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Cookies Policy

SelfHost uses:

  • Essential cookies
  • Analytics cookies (to improve platform performance)
  • Payment processors
  • Third-party embeds ( YouTube videos, Chat widgets, Embedded forms, Calendly, Google Maps)

You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If material changes occur, we will:

  • Update the “Last Updated” date
  • Provide notice via email or dashboard (where appropriate)

Continued use of the Services after updates constitutes acceptance.

13. Contact Information

If you have questions about this Privacy Policy or data practices, contact:
SelfHost Team
Email : [email protected]

Registered Address : WeWork, Ground floor, RAHEJA WOODS, Kalyani Nagar, Pune, Maharashtra 411006

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